Shipping policy

Every item at Sawyer Creative Co. is made to order, so your order needs a little time with us before it ships. Here's what to expect.

Production time

Doormats ship within 3 business days of your order. Tumblers ship within 3-5 business days. If you choose our digitizing service, please allow one extra business day. Business days are Monday through Friday, not including holidays.

Where we ship

We ship anywhere in the United States, including all 50 states, Washington, D.C., U.S. territories, P.O. boxes, and APO/FPO addresses. Orders to Alaska, Hawaii, and U.S. territories may take a few extra days to arrive.

Shipping rates

Calculated at checkout: Shipping is based on real-time USPS rates for your address and the weight of your order, plus a small handling fee to cover packaging.
Free USPS Ground Advantage shipping on orders of $100 or more. Priority Mail is still available at the regular rate if you need it faster.

Shipping methods

USPS Ground Advantage: usually 2-5 business days after your order ships.
USPS Priority Mail: usually 1-3 business days after your order ships.

Delivery times are estimates from USPS, not guarantees, and they're in addition to production time.

Tracking

You'll get an email with your tracking number as soon as your order ships.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours of ordering and we'll update it. We aren't responsible for orders shipped to an incorrect address entered at checkout. If a package is returned to us as undeliverable, we'll contact you to reship it at your cost.

Delays

Weather, holidays, and carrier issues can sometimes slow things down. During busy seasons like November and December, please order early. Once your package is handed to USPS, delivery times are out of our hands, but we're always happy to help you track it down.

Lost, stolen, or damaged packages

Once tracking shows your package was delivered, we can't replace or refund it if it goes missing. If tracking stalls or your package hasn't arrived after a reasonable time, email us and we'll help you file a claim with USPS. If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.