Refund policy

Every item at Sawyer Creative Co. is personalized and made to order just for you. Because of this, all sales are final. We can't accept returns or exchanges for change of mind, or for spelling, font, or design details entered at checkout.

Please double-check before you order

We make your item exactly as entered. Please review your spelling, capitalization, punctuation, font, year, and uploaded design before checking out. We don't correct spelling or grammar unless you ask us to.

Handmade variations

Each piece is made by hand, so small differences from the photos are normal. These include slight changes in design placement, the color and texture of the natural coir, and how the paint settles into the fibers. Screens also show colors a little differently. None of these are considered defects.

Damaged, defective, or incorrect items

If your order arrives damaged, or if we made a mistake on your item, we'll make it right. Email us at daniel@sawyercreativeco.com within 7 days of delivery with your order number and clear photos of the item and the packaging. Once we review it, we'll send a replacement or issue a refund. Please don't send anything back unless we ask you to.

Lost or stolen packages

Once tracking shows your package was delivered, we can't replace or refund it if it goes missing. If tracking stalls or your package hasn't arrived after a reasonable time, email us and we'll help you file a claim with the carrier. Please make sure your shipping address is correct at checkout. Orders sent to an incorrect address aren't eligible for a refund or replacement.

Cancellations and changes

Need to change or cancel? Email us within 24 hours of placing your order. After that your order may already be in production, and we can't make changes or cancel it.

Digitizing fee

The one-time $25 digitizing fee is non-refundable once work on your design has begun.

Your uploaded artwork

By uploading a design, you confirm you own it or have permission to use it. We may decline any order that uses copyrighted or trademarked artwork without permission, or that contains offensive content. Declined orders are refunded in full.

Normal wear and care

Our doormat designs are applied with a waterproof spray. Small or thin lettering may show a little bleed, and mats fade over time from weather and foot traffic. Both are normal and aren't defects. For the longest life, keep your mat under a covered porch or patio, away from direct rain. To clean it, shake it out or brush it off. Don't use a pressure washer or soak it.

Refunds

Approved refunds go back to your original payment method within 5-7 business days. Your bank may take a few extra days to post it.

Questions or problems?

Please email us at daniel@sawyercreativeco.com before opening a dispute or chargeback with your bank. We're a small shop, and we'll always do our best to make things right.